Hastings Health Centre found its current patient survey process cumbersome and restrictive, with limited insights, and delayed access to feedback.
With Patient Voice, Hastings Health Centre were able to automate their patient feedback loop and get real-time insights on a more concise set of focused questions. A 14-fold increase in the number of responses led them to a greater understanding of what their patients want, and the ability to pinpoint exactly where improvements need to be made.
Hastings Health Centre serves a diverse patient base, including high numbers of Maori and Pasifika, and vulnerable members of the community. Medical staff include doctors, nurse practitioners, nurse prescribers, clinical pharmacists, health improvement practitioners, health coaches, and paramedics.
