AskYourTeam for Local Government

Milford Asset

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CREATING CULTURES OF INVOLVEMENT FOR THE LOCAL GOVERNMENT

Bring the voice of your people and community to life

Want to deliver the best outcomes for staff and communities? Discover how AskYourTeam informs decision-making, involving people at all levels of the council and across the community in the process.

Empower your council to continuously improve and take effective action.

Harness the passion, energy and ideas of council staff, local business, residents and ratepayers. Collect their thoughts on council performance, gaining insights and evidence on critical areas that drive organisational success.

Measure council delivery performance live with pulse surveys

Hear the customer service experience through the voice of frontline staff surveys.

Evaluate supplier performance through the VOICE of Supplier surveys.

Compare performance within your council and across other councils.

What do councils really need when understanding what customers value?

We need an unfiltered view of what makes customers happy and what causes the most frustration

an unfiltered view

Frontline employees have frequent close contact with customers, and can provide feedback on council services, based on their views and perceptions of customer’s views. Gather their thoughts and ideas anonymously to understand what’s really happening at the frontline.

We need to better engage with communities on projects, planning and things that really matter to residents

better engage

Gather feedback via kiosks, council notices, email, texts and Facebook pages to interact with customers across the whole community.

How can AskYourTeam’s involvement system benefit your community?

Have leaders make better-informed decisions

Quantitative and qualitative feedback enables leaders to prioritise decisions and action plans.

Get increased motivation from your people

Providing an easy, safe and non-threatening way to share views, ideas and solutions on how to improve the organisation.

Support individual leadership performance

Identify and quantify the performance of individual leaders and develop coaching programmes.

Gain insight and inspiration from your community

Feedback from residents, ratepayers and businesses can inform long-term planning focus, to deliver better outcomes for the community.

Deliver better levels of service to the community

Understand service satisfaction levels across all the key services, facilities and amenities that councils provide.

Base your results on 8+ million data points

Comprehensive data on the performance of private and public sector collected by AskYourTeam system creates the opportunity to deliver significant organisational improvements and outcomes.

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Milford Asset

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CREATING CULTURES OF INVOLVEMENT FOR THE LOCAL GOVERNMENT

Bring the voice of your people and community to life

Empower your council to continuously improve and take effective action.

What do councils really need when understanding what customers value?

We need an unfiltered view of what makes customers happy and what causes the most frustration

We need to better engage with communities on projects, planning and things that really matter to residents

How can AskYourTeam’s involvement system benefit your community?

Have leaders make better-informed decisions

Get increased motivation from your people

Support individual leadership performance

Gain insight and inspiration from your community

Deliver better levels of service to the community

Base your results on 8+ million data points

The Future is Now Insights Paper