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Voice of customers and communities

Customers and communities
Bring together the views and perceptions of your communities to provide unique insights and create a world-class experience for them.
Customers and Communities
Tailored questions
Improve service delivery and more

Get the full picture by listening to feedback from all your key stakeholders. Deliver significant improvements by asking what they think. 

Helping to improve service delivery
Compare perspectives, identify opportunities

By gaining perspectives from both sides of the service relationship, you can clearly identify areas of focus for improvement. 

Overlay internal and external perspectives1
Customise for your needs

Our question sets mean you can zero-in on topics of importance whether its from customers, patients, volunteers or membership organisations 

Voice of Customers and Communities

B2B customers

Create a world-class customer experience by bringing together the views of your frontline employees, and your customers for unique insights.

Patients

Improve the design and delivery of patient services by bringing together the views of frontline healthcare workers and patients. Address needs of individuals, whānau and communities and target funding to high- priority areas.

Residents and ratepayers

Drive positive change in resident and ratepayer experience across all council services and venues to gain feedback on your long-term plan and section 17A reviews.

Membership groups

Increase membership growth and retention by creating value and relevance for members by asking about the performance of your organisation in key areas, including strategy communication and leadership.

Volunteer organisations

Motivate service to the organisation through improved volunteer experience. Gain insights on community, volunteer support, training and development, leadership, and episodic volunteering.

Ben_R

To see the views of both our distributors and our frontline people was quite a revelation

Ben Reed

Managing Director, HamiltonJet

To see the views of both our distributors and our frontline people was quite a revelation

Ben_R

Ben Reed

Managing Director, HamiltonJet

Publications

B2B Customer Voice
It's time to give the people who matter most a voice.Bring together the views of your frontline...
Health and Disability Overview
Collaboration and inter-connectedness made easy We understand the Health and Disability system is...

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