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Driving a customer first ethos

The Customer Voice Suite empowers your organisation to be as customer focused and responsive as possible.

The system comprises of three distinct perspectives of customer service, each with their own specialised systems, research and processes. The result: a complete internal to external customer service spectrum, to understand what your customers truly value enabling alignment and focus on key areas of Improvement to deliver world-class customer centricity.  
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Internal Customer Voice  

Ensure your people are taking an internal client approach to how they interact with each other and between teams .

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Frontline Employee Voice  

Research has shown that the insights front line staff gain from the unfiltered interactions with customers can be more powerful than direct customer feedback. Their unique perspective combines their perceptions from the customer and their own views on internal organisation customer centricity. 

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External Customer Voice   

Understand the aspects of your products and service are most important to your B2B customers and why .

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Three perspectives
The three surveys can be overlaid to allow gaps in customer perceptions to be identified and actions for continuous improvement prioritised .

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Real views
Anonymous data collection ensures unfiltered feedback to understand what truly matters .

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Power of frontline staff
Tap into the incredibly rich insights your frontline staff have on your customers, and discover what your customers really think.

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