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Decision Intelligence for Councils

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Make council decisions you can stand behind.

CODA brings together the feedback of your community, your staff, and your elected officials into one clear picture. The solicited (and unsolicited) insights that your community share with you every day are no longer locked in silos... 

So you council can lead with evidence, not just instinct.

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THE CHALLENGE
 
 

You have more feedback than ever. But decisions seem no easier.

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Community insights are everywhere... consultation platforms, surveys, complaints data, call centre logs, social media posts. It's hard to keep track of it all. And still, when a hard decision lands in chambers or in the board room, you're not sure what the whole community actually wants. 

  • Fragmented data
    Community sentiment insights sit in siloes across multiple platforms and multiple teams with no single picture
  • Loud voices dominate
    The ten people who attend every meeting shape your narrative while the silent majority stays invisible.
  • Defensibility Risk
    Community complexity means decisions are harder to justify to councillors, regulators, media, and the public.

“We have a very silent majority. They're not on social media and they're not complaining. We've got to have a way to balance all the views and demonstrate we are being really effective.”

Communications Lead
NSW Regional Council, CODA Pilot
Meet CODA

All your community signals. One clear, continuous view.

CODA is a Decision Intelligence Platform built specifically for the accountability and rhythm of local government. It aggregates and interrogates every source of feedback, in any format, and continuously surfaces what actually matters to your community.

It's not a survey tool. It's not a dashboard.

Think of CODA as the most perceptive person in the room... the one who understands both the data and the people behind it.

It's the layer that connects all the complex sentiment and emotions you already collect, and turns it into insight that you can act on.

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WHAT CODA DOES FOR YOUR COUNCIL

Your Community Sentiment Unlocked

Unify your community voice
Bring together consultation data, call centre transcripts, social media, surveys, and council meeting recordings all in one place. Simply drag and drop, no complex integrations needed.
Balance the picture
Explore not only the loudest voices, but also the sentiment of the silent majority. CODA's Community Confidence Index (CCI) gives you a calibrated, defensible view of how your community really feels.
Decide with confidence
Interrogate all data sources on any council topic to surface existing perceptions. Use this data for reports, councillor pre-briefs, leadership meetings, or prepping for grant applications. Real community evidence, not assumptions.
What Changes?

Experience the difference CODA makes.

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  • Save hours on reporting.
    Generate Evidence Builder extracts for every project instead of sifting through thousands of community responses.

  • Align council leaders with your community
    Give your executive team a view of how decisions are tracking with the community with actual comments.

  • Break down silos
    Cross-department and cross-project insights uncover connections that you might be surprised by. 

  • Support planning cycles
    Use pre-and post-consultation comparisons to justify major decisions with evidence.
  • Protect underrepresented voices
    Select key demographics (e.g. youth, indigenous communities) so their feedback is never lost or diluted. 
Behind the Scenes

How CODA Works

CODA is a SaaS solution that is accessed directly from your browser. 

Your Data Bank

Upload feedback from any source. Solicited or unsolicited. Structured or unstructured. Written or recorded. 

The Analysis Layer

CODA ingests and processes your data to identify topics, sentiment, drivers, and other contextual information.

Themes & Topics

The most discussed, most positive, and most negative topics are identified and highlighted for you. Focus on the topics that matter to your community.

Services Feedback

Community feedback is viewed through the lens of your council services. Quickly review any services feedback linked to the source comments. 

Sentiment Map

CODA identifies any location, street, or point of interest in community comments automatically. Those comments are mapped to your council area. Identify hot spots for community. 

Intelligent Inspection

Two powerful ways to ask CODA anything in plain language, aligned with your strategic and operational plans. Evidence Builder provides a structured engagement summary. Ask My Community is a secure chat-style interface.
 

Early reactions

Feedback from our pilot councils

Community Insights

"I feel like this platform has the ability to give the elected members and our leadership team a view over their community that they've never had before."

Strategy and Engagement Lead
District Council, NZ

Unified Data

"Bringing it all together is - because we have so many avenues - where the benefit would be."

Council Services Manager
Shire Council, NSW

Decision Making

"When we can overlay a community voice on top of [our plan] that tells them that actually the $10M road is not as impactful as the library being open seven days a week... that's powerful."

Community Engagement Director
District Council, NZ

Breaking Down Silos

"You might have 20 responses about one particular thing or facility, but it's really hard to actually gauge sentiment when it comes through different channels and teams."

Operations Specialist
District Council, NSW

Wow

"I'm totally blown away by what I see and the potential."

Customer and Community Lead
Shire Council, NSW

Planning

"As we get closer to the finalisation of that long-term plan, this community voice is critical... because that is how we can provide internal and external certainty that we're listening and this does align with the community."

Strategy Lean
NSW District Council
Ask an Expert

Book a demo with our team

We'd love to talk with you about your council goals, and what a unified view of your community feedback might do to help you reach those goals. 
Contact us