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AskYourTeam VOICE Platform

One platform. Three voices. The full picture.

 

Your people, the people you serve, and the people who supply your organisation. AskYourTeam VOICE brings all three into one plaform so you stop collecting feedback in pieces and start acting on the whole picture. 

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Presentation Mockups (WIP)

Most organisations don't have a feedback problem. 

They have a listening problem.

Feedback arrives from everywhere. Staff surveys. Customer emails. Community consultation. Supplier audit checks. It lands in different tools, owned by different teams, on different timelines. By the time anyone joins the dots, the decision has already been made. 

  • Fragmented. Each audience sits in its own tool. Nobody sees how the answers connect. 
  • Too slow. Manual analysis takes weeks. The insight lands after the moment has passed. 
  • Change can be hard. A score tells you where you sit. It doesn't tell you what to do on Monday.
THREE VOICES

Three ways to listen. One connected view.

Every VOICE option runs on the same powerful engine, the same reporting, and the same action framework. Take one to start. Add the others when you're ready, and compare what each group is telling you. 

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Employee Voice

Your people.

Survey platform for staff and leaders.

Start with the outcome you want, and we'll help you with the questions that get you there. Employee Voice covers the full employee lifecycle; from first week to final exit, from leadership teams to front line staff.

WHAT'S INCLUDED

  • Engagement and culture surveys

  • Organisational improvement assessments

  • Leadership 360 feedback

  • Onboarding and off-boarding insights

  • Pulse and point-in-time surveys

  • Executive and employee alignment reporting

Built for: Chief People Officers, HR Directors, Heads of Organisational Development.
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Customer Voice

The people you serve.

Survey platform for external audiences.

Customers, prospects, communities, ratepayers, residents... engagement with the people who matter is key. Ask your external audiences the questions that will show you exactly where to focus your attention. 

WHAT'S INCLUDED

  • Relationship and transactional NPS

  • CSAT and customer effort measurement

  • Community and resident engagement

  • Service and journey feedback

  • Comparison reporting against your employee results

  • Proven approaches for lifting response rates

Built for: CX leads, Customer and Community GMs, Marketing leaders, Council engagement teams. 
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Ethical Voice

Your supply chain.

Survey platform for safe anonymous feedback.

Ethical Voice is your human rights due diligence platform. Reach deep into your supply chain and give every worker a safe, anonymous way to describe their real working conditions. Identify systemic risks and isolated challenges. 

WHAT'S INCLUDED
  • Anonymous worker feedback
  • Multi-lingual, multi-channel reach for remote workforces
  • Human rights hotspots by location and leader
  • Identify, remedy and prevent ESG risks
  • Independent evidence for boards, investors and regulators

Built for: Social impact teams, procurement, risk and sustainability leaders.
How Voice Works

Ask. Listen. Act. Measure.
Then do it again.

VOICE was built around continuous improvement, not around surveys. The survey is merely the first step of four. 
Step 1 - Ask

Ask

Tell us the outcome you're chasing, or the challenges you're seeing. We'll design the questions that surface the insight you need, using research-backed, industry-specific templates as the starting point. 

Step 2 - Listen

Listen

The Insights Dashboard, heatmaps and detailed comparisons help automatically surface themes, sentiment and hot spots. You see what matters in minutes rather than weeks. 

Step 3 Act

Act

Suggested actions give you a starting point for common challenges. Assign owners, set dates and report on progress inside the platform. Nothing gets lost in a slide deck.

Step 4 Measure

Measure

Track the same measures over time so you can see whether your actions worked. Celebrate the wins. Redirect effort where the numbers haven't moved. 

01. Ask questions that are based on your objectives.

The VOICE platform was created to drive continuous improvement. So it stands to reason that it all starts with the outcomes you’re looking to achieve. You tell us this and we tell you the best questions to ask to uncover the most relevant actionable insights.

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Insights Dashboard

02. Listen to the insights now at your fingertips.

It's easier than you think to really get to the heart of what matters most. Our Insights Dashboard and Comparison capability replace manual analysis and subjectivity with instant insights and automated reports. You're free to focus where you need to.

03. Act on the things that count.

The platform provides suggested actions for common challenges to use as thought starters. Actions can be suggested, recorded, assigned to others and reported against in the platform. This makes it simple to keep on track, understand who's accountable and drive progress. 

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04. Measure the impact over time.

Prove the work makes a difference. Simply track the measures across all of the voices over time, and see when your actions actually move the number. VOICE gives you things to celebrate, and early warning when things don't improve. 

Find the gap between what you believe and what's true.

If you use different tools internally and externally, you'll struggle to see these gaps. When you ask your staff and your customers about key areas of the organisation, the comparison report puts the difference in perception side by side. 

That gap is usually where real problems live. Your team thinks a service is working. Your customers disagree. Now you know - and you know by how much. 

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In their words

What customers say about AskYourTeam's VOICE.

EMPLOYEE VOICE

"This is what our people are saying, this is what we need to dig deeper on, and therefore, this is what we really need to focus on if we're going to build a high performing, highly involved team."

Monique Davidson
Monique Davidson
Former Chief Executive, Central Hawke's Bay District Council
CUSTOMER VOICE

"To see the views of both our distributors and our frontline people was quite a revelation!"

See the video → 

Ben Reed GM
Ben Reed
Managing Director, Hamilton Jet
ETHICAL VOICE

"Ethical Voice is a mind shift. We have the opportunity to make sure that every worker, all the way to the people in the fields, has a voice."

Gary Shaw
Gary Shaw
Social Impact Manager, KMD Brands
Get Started

Ready to see how VOICE can drive change in your organisation?

Every organisation is unique. Book a call to discover how we can help you meet your specific goals. 
Book a demo
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