We believe people doing the job know best about how to improve an organisation. By asking the right questions, listening, and acting on what you find, AskYourTeam can make a real difference.
We believe people doing the job know best about how to improve an organisation. By asking the right questions, listening, and acting on what you find, AskYourTeam can make a real difference.
Download the Future is Now insights paper to learn more about the private, state and local government sectors insights on how COVID-19 impacted on leaders and employees.
Learn how businesses from across New Zealand use AskYourTeam to build cultures that involve their people and lift their productivity.
Enhance your customer experience strategy and go beyond making products and services as good as they can be.
Weave a customer centric view from the executive team throughout the organisation to your support functions and frontline team right through to your end customers. Our Customer VOICE Suite allows you to seek, measure and act on ongoing feedback. Overlay information from the three perspectives to analyse and identify blind spots between how leaders and frontline staff feel they are doing and how these perceptions compare to the truth, which is what the customers think.
Internal Customer Voice
Ensure your people are taking an internal client approach to how they interact with each other and between teams .
Frontline Employee Voice
Research has shown that the insights front line staff gain from the unfiltered interactions with customers can be more powerful than direct customer feedback. Their unique perspective combines their perceptions from the customer and their own views on internal organisation customer centricity.
External Customer Voice
Understand the aspects of your products and service are most important to your B2B customers and why .
Three perspectives
The three surveys can be overlaid to allow gaps in customer perceptions to be identified and actions for continuous improvement prioritised .
Real views
Anonymous data collection ensures unfiltered feedback to understand what truly matters .
Power of frontline staff
Tap into the incredibly rich insights your frontline staff have on your customers, and discover what your customers really think.