New Zealand Business Leaders’ Effectiveness 2019–2021: Navigating Through Disruption insights paper
New Zealand Business Leaders’ Effectiveness 2019–2021: Navigating Through Disruption insights paper
Download the Future is Now insights paper to learn more about the private, state and local government sectors insights on how COVID-19 impacted on leaders and employees.
Learn how businesses from across New Zealand use AskYourTeam to build cultures that involve their people and lift their productivity.
It's time to give the people who matter most a VOICE.
Bring together the views of your frontline employees, their perception of what your customers think, and the ultimate truth from your customers to provide unique insights and guide a world-class customer experience.
Frontline Employee Voice
Gather the views of your frontline teams and their perception of what your customers think.
Evidence shows feedback from employees interacting with customers provides more powerful insights than market research because of the high number of customer interactions they have.
Customer Voice
Your customers can provide a unique insight that can challenge the way you do things and highlight where the biggest gains can be made.
'Quite the Revelation'
The overlay of all views will enable you to address your customer needs quickly and easily from all perspectives. You can create an all-important baseline and the results can help you prioritise areas for improvement.
Ask the right questions
Customer VOICE questions are validated by Waikato University's Institute for Business Research using the criteria that matter most to customers.
Get genuine unfiltered feedback
Anonymised data collection ensures you obtain an absolute source of truth to understand where the biggest gains can be made for both frontline workers and customers.
Become truly customer centric
Frontline employees understand both the organisation and customer pain points better than anyone and as a result they can provide powerful insights. Positive change in customer experience also improves the working environment, which can help with the recruitment and retention of staff.