Voice of customers and communities

Create a world-class customer experience by bringing together the views of your frontline employees, and your customers for unique insights.

Improve the design and delivery of patient services by bringing together the views of frontline healthcare workers and patients. Address needs of individuals, whānau and communities and target funding to high- priority areas.

Drive positive change in resident and ratepayer experience across all council services and venues to gain feedback on your long-term plan and section 17A reviews.

Increase membership growth and retention by creating value and relevance for members by asking about the performance of your organisation in key areas, including strategy communication and leadership.

Motivate service to the organisation through improved volunteer experience. Gain insights on community, volunteer support, training and development, leadership, and episodic volunteering.