Most of us avoid conflict and difficult situations like the plague. Maybe it’s because we don’t know how to broach the subject, or haven’t had the training. Maybe we can’t separate the person from...
In today’s competitive environment, taking the time to understand your market is a must if you want to be successful. It’s not enough to maintain brand loyalty based on good customer service or...
There’s some good news for New Zealand communities – council employees report feeling highly motivated to put their customers first and are proud to serve. They also believe in the value of the...