Service Reviews

Align your services with changing community needs

 

Service review question with council worker as the image.

Service reviews might feel like another burden on your stretched resources. But with AskYourTeam, you can transform how your council aligns service planning and delivery to your annual and ten-year plans.

Prioritise service reviews to best meet your community’s changing needs, identify opportunities for uplift, and measure your impact to drive continual improvement.

Monique Davidson

These are the pieces that tell me how our organisation and our people are going, and if the time, energy and resources we're spending on building a thriving organisation is paying off.

Monique Davidson

Former Chief Executive, Central Hawke’s Bay District Council, current Chief Executive at Horowhenua District Council

These are the pieces that tell me how our organisation and our people are going, and if the time, energy and resources we're spending on building a thriving organisation is paying off.

Monique Davidson

Monique Davidson

Former Chief Executive, Central Hawke’s Bay District Council, current Chief Executive at Horowhenua District Council

Managing change

Prioritise delivery of the right services

 

Heatmap showing survey responses and areas of concern

Communities are dynamic and their needs change over time. AskYourTeam removes the guess work and gives you the insights and evidence you need to reflect this in your strategic plans and delivery.

It means you can focus financial and human resources on delivering services that will make the biggest difference, now and in the future.

Stakeholder feedback

Continually uplift your council’s service delivery

 

Comparison question on council service review between community and employee perceptions

By integrating feedback from the community and council teams you can gain a better understanding of the effectiveness of service delivery, reveal gaps in perception and identify areas for further improvement. 

Measuring progress

Measure and report on improvements over time

 

Benchmarking questions showing service review improvement over time.

If you need to demonstrate how your strategic plans and service delivery aligns to community needs - and how this is improving over time - we can help. Use evidence to highlight key community needs, and measure the impact of the improvements you’re making.

Resources

In this article, we dive into the power of feedback and its pivotal role in shaping the future of...
As the ‘highly effective’ Stephen R. Covey said: “Most people do not listen with the intent to...
For many decades in HR, performance management has been centred around annual performance...

Ready to drive change in your council?

Every council is unique. Book a call to discover how we can help you meet your specific needs.