Service Assessments
A data driven, big picture approach
Comprehensive insights to deliver the right outcome
Sustainable service delivery is the cornerstone of any council. But decisions made about one service often impact others, creating an unintended knock-on effect. Factor in opposing stakeholder interests and Service Review decision making becomes a truly tricky task.
Our platform helps your council make better decisions that take the full picture into account so you can fast-track the improvements that matter most to your community.
These are the pieces that tell me how our organisation and our people are going, and if the time, energy and resources we're spending on building a thriving organisation is paying off.
Monique Davidson
Former Chief Executive, Central Hawke’s Bay District Council, current Chief Executive at Horowhenua District Council
Councils have limited resources and you need an effective way to work out where to put your time and effort. This has enabled us to focus on the next part of our service reviews.
Peter Gainsford
General Manager, Inner West Council
Uncover valuable insights
Ask the people who matter most
Your service delivery teams and the communities they serve will always be your richest source of insight. Our proven platform means you never have to guess what they’re thinking. By asking the right people the right questions, you’ll get the full picture and ensure every voice is heard.
Prioritising with precision
Focus reviews where they matter most
Take a data driven approach to cut through the noise and eliminate bias subjectivity when prioritising the right services in your review program. With a quick diagnostic assessment of every service your council delivers, you'll uncover the biggest gaps in employee and community perception, and opportunities for improvement.
Drive efficiencies
Improve all services from day one
Get a jumpstart from day one and provide every service delivery team with actionable insights to drive improvement straight away. Uncover and act on issues that impact multiple services to boost efficiency and outcomes with our Council-Wide Service Assessment.
Prove your impact
Track progress - measure results
Highlight your council’s achievements by measuring and reporting on service improvements over time. Track the impact of your initiatives, the success of your delivery and the response of the community.