Service Assessments

A data driven, big picture approach

Service review question with council worker as the image.

Comprehensive insights to deliver the right outcome

Sustainable service delivery is the cornerstone of any council. But decisions made about one service often impact others, creating an unintended knock-on effect. Factor in opposing stakeholder interests and Service Review decision making becomes a truly tricky task. 

Our platform helps your council make better decisions that take the full picture into account so you can fast-track the improvements that matter most to your community.

Monique Davidson

These are the pieces that tell me how our organisation and our people are going, and if the time, energy and resources we're spending on building a thriving organisation is paying off.

Monique Davidson

Former Chief Executive, Central Hawke’s Bay District Council, current Chief Executive at Horowhenua District Council

These are the pieces that tell me how our organisation and our people are going, and if the time, energy and resources we're spending on building a thriving organisation is paying off.

Monique Davidson

Monique Davidson

Former Chief Executive, Central Hawke’s Bay District Council, current Chief Executive at Horowhenua District Council

Peter - 800 x 800

Councils have limited resources and you need an effective way to work out where to put your time and effort. This has enabled us to focus on the next part of our service reviews.

Peter Gainsford

General Manager, Inner West Council

Councils have limited resources and you need an effective way to work out where to put your time and effort. This has enabled us to focus on the next part of our service reviews.

Peter - 800 x 800

Peter Gainsford

General Manager, Inner West Council

Uncover valuable insights

Ask the people who matter most

Comparison question on council service review between community and employee perceptions

Your service delivery teams and the communities they serve will always be your richest source of insight. Our proven platform means you never have to guess what they’re thinking. By asking the right people the right questions, you’ll get the full picture and ensure every voice is heard.

Prioritising with precision

Focus reviews where they matter most

Service reviews_Aus

Take a data driven approach to cut through the noise and eliminate bias subjectivity when prioritising the right services in your review program. With a quick diagnostic assessment of every service your council delivers, you'll uncover the biggest gaps in employee and community perception, and opportunities for improvement.

Drive efficiencies

Improve all services from day one

Heatmap showing survey responses and areas of concern

Get a jumpstart from day one and provide every service delivery team with actionable insights to drive improvement straight away. Uncover and act on issues that impact multiple services to boost efficiency and outcomes with our Council-Wide Service Assessment. 

Prove your impact

Track progress - measure results

Benchmarking questions showing service review improvement over time.

Highlight your council’s achievements by measuring and reporting on service improvements over time. Track the impact of your initiatives, the success of your delivery and the response of the community. 

Resources

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Ready to drive change in your council?

Every council is unique. Book a call to discover how we can help you meet your specific needs.